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Terms of service

Last updated 18 August 2026.

These terms govern your use of the renewal reminder service provided by Never Lapse. Never Lapse is a trading name of Isaac Harrison. Contact: hello@neverlapse.co.uk.

1. What we do

You give us renewal dates for your business. We send you reminder emails before each date, and continue sending them after the date has passed until you tell us the renewal is complete. That is the entire service.

2. What we do not do

3. The dates are yours

We remind you of the dates you give us. We do not independently verify them against any register, and we have no way of knowing if a date you supply is wrong or if a renewal period changes. Keeping the underlying obligations met — being insured, being certified, being road legal — remains entirely your responsibility. This service reduces the chance you forget. It does not transfer the duty.

4. Price and payment

£29 per month, billed in advance by card through Stripe, our payment processor. The price covers your business and every renewal date you ask us to track. Never Lapse is not registered for VAT, so no VAT is charged and none is recoverable on this fee.

We will give you at least 30 days’ notice by email before any price change, and you can cancel in that window if you would rather not pay it.

5. Cancelling

Reply to any email from us and say you want to cancel, or cancel from the receipt Stripe sends you. There is no notice period and no cancellation fee. Your reminders continue until the end of the period you have already paid for, and then stop.

We do not refund part-months as a matter of course. If something has gone wrong at our end, email us and we will put it right — refunds included.

6. Delivery is not guaranteed

Reminders are sent by email. Email is not a guaranteed medium: messages are delayed, filtered as spam, sent to full mailboxes, and bounced by systems outside our control. We take reasonable care to send reliably, but we cannot promise every message will arrive, and you should not treat this service as your only safeguard against a lapse.

If you stop receiving reminders you expected, that is a fault worth reporting. Please tell us.

7. Our liability

This is a business-to-business service, and the fee is small relative to the losses a lapsed policy could cause. Our total liability to you for any claim arising out of this service is limited to the amount you have paid us in the twelve months before the claim.

We are not liable for losses arising from a renewal you missed, from a policy or certificate that lapsed, from a reminder that was not delivered, or from a date you gave us that was incorrect.

Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot lawfully be limited.

8. Suspending or ending the service

We may end your subscription with 30 days’ notice, refunding any period paid for but not delivered. We may end it immediately if payment fails and is not resolved, or if the service is used unlawfully or abusively.

9. Your data

Covered separately in our privacy notice. In short: we use your details to run the service, we do not sell them, and paying us is not consent to marketing.

10. Changes to these terms

We may update these terms. If a change materially affects you, we will email you before it takes effect. Continuing to pay after that is acceptance; if you would rather not accept, cancel.

11. Law

These terms are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction.

12. Complaints

Email hello@neverlapse.co.uk. You will get a reply from a person, normally within two working days.